BSNL has a world class Broadband service on ADSL technology ie. the same Landline cable is used for connecting telephone and Broadband service. In terms of infrastructure for broadband services NIB has put India at par with most advanced nations.

Major Highlights of Broadband Service

  • High speed Internet connectivity (upto 24 Mbps)

  • Virtual Private Network (VPN) service to the broadband customers

  • Pre-paid and post paid broadband services.

What the customer needs in order to be able to use Broadband?

  •  BSNL's Bfone (Basic phone) connection

  •  Personel Computer with 10/100 Ethernet Port

  •  ADSL CPE (Customer Premise Equipment).This can be taken from BSNL at nominal rental per month also.

BB Complaint - IVRS 1504 / 1500;         NIB Helpdesk - 12678;        SSA PG - 12728;        CO PG - 12727
Name of Officer
Contact Info
Circle Co-ordinator
SANKARANARAYANAN R DGM(NWO-CFA) 0471-2302301 9447155600 dgmnwocfakrl@gmail.com
SSA Co-ordinators
THIRUVANANTHAPURAM SDE Shalini Ashok 9447487744 nibtvm052013@gmail.com,
KOLLAM SDE Thara G.P 9447012600
0474 2760730
PATHANAMTHITTA SDE Abraham Sundeep Thomas 9447060511 asundeepthomas@bsnl.co.in,
ALAPPUZHA SDE Vineetha K V 9447115757 nibalp@gmail.com
KOTTAYAM SDE Hemaletha.V 9447877877 broadbandktm@gmail.com
ERNAKULAM SDE SINI K K, SDE, 09446001030 sdebbnwenk@gmail.com
TRISSUR SDE Sumija Sudhakar 9446522422 sdebb2tcr@gmail.com
PALAKKAD SDE Krishnakumaran C 9446161040 denibpgt@gmail.com
KOZHIKKODE SDE Krishnakumar V S 9446545360 calicutnib@gmail.com
MALAPPURAM SDE Mohammed Nafeel T 9449827027 dataonemji@gmail.com
KANNUR SDE Abdul-Basith 9446400440 nib_kannur@bsnl.in,

BB Helpline & Fault Booking

For  Broadband Fault Booking pl dial 198 to register your complaint.

For queries and service information please call 12678 / 1504