New Telephone Connection

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BSNL offers telephone connections in the following main categories to it's subscribers:

Permanent Connections:

Permanent connections are available in the following eight categories to suit different subscribers, For details about the schemes click here.

Casual Connections :

Casual connections are provided to applicants for social/religious functions, marriages, exhibitions etc., for a period not exceeding 30 days.

Procedure For Registration

  • The standard application form prescribed for new telephone connection can be obtained free of cost from any of the designated offices of the BSNL or the Customer Service Centers located anywhere in the country. Photocopies of these forms as well as downloaded copies from the Internet are also accepted.
  • The completed application along with the demand draft may be given by hand in the office of the GM/TDM/TDE/SDE for registration.
  • The completed application form may also be sent by registered post along with demand draft for requisite amount towards registration fee drawn in the name of designated authority, in the office of GM/ TDM / TDE /SDE under whose jurisdiction the telephone connection is required.
  • In areas where telephone is available 'on demand' the form for New Telephone Connection(NTC) may be deposited without demand draft. In such cases, after receipt of form for NTC, Demand Note for payment of applicable installation charges shall be issued. On receipt of payment against Demand Note, the OB for installation of telephone connection shall be issued immediately.
  • A Bona-fide Verification for new connection/shift of telephone connection is done by the Department before a new telephone connection is sanctioned or an existing phone is shifted to a new address.

Phone Plus Services

Gone are the days when basic telephones was used only to make and receive calls.With the aid of state-of-the-art digital exchanges, BSNL offers you a host of phone plus services, converting your old basic telephones to a sophisticated tool which can be used for a variety of applications.

All the Phone Plus facilities are available free of cost with effect from 22nd, 2003.

Call Waiting

This facility lets you receive incoming calls even when your telephone is busy. You will get a short duration pip-pip tone when you are busy talking , indicating that another call is waiting for you , provided you have activated this facility. You can talk to any one of the callers keeping the other waiting. Complete secrecy of communication between the two callers is maintained.

Procedure for activation/deactivation:

  • Dial 118 and get the acceptance tone similar to the engage tone but with a longer gap between the beeps.
  • Dial 119 and get the acceptance tone.

Abbreviated Dialing

You may be calling a few people very frequently. It is possible to program these numbers as abbreviated codes of 1 or 2 digits. A maximum of 20 numbers can be programmed for abbreviated dialing. It is ideal for STD/ISD.


Step 1 Select your short code Choose a short code for the number you dial frequently e.g. '15' for the number xxxxxx. (if it's std no. std code+xxxxxx)
Step 2 Register short code for a telephone no. On your telephone dial 110 then the short code followed by the subscriber's number i.e. dial 110 15 xxxxxx.
Step 3 To dial the number using abbreviated code Dial 111 then the short code to dial the number i.e dial 111 15 this will dial xxxxxx.
To cancel or re-allot the same number Dial 110 15 yyyyyy (new tel. no) this will store code 15 for new number yyyyyy overwriting the earlier no. xxxxxx.

Hot Line

You may want to be connected directly to a pre-determined number as soon as you lift the hand set even without dialing. At the same time you may want to have the flexibility to dial any other number of your choice. It is possible to have this facility in the digital exchanges by the delayed hotline feature. The number of your choice can be programmed by the exchange staff at your request. After doing so if you lift the telephone and do not dial within 5 seconds , you will be automatically connected to the programmed number. However if you start dialing with in 5 seconds, you can make an outgoing call as usual.

Call Transfer (Call Forward)

Useful for very mobile persons who may not want to miss incoming calls. Using this facility Calls can be forwarded to another telephone number designated by you.

Procedure for activation/deactivation:

  • Dial 114 followed by the telephone number for which the call is to be transferred. He will get the acceptance tone.
  • Dial 115 and wait for acceptance tone.

Automatic Wake-Up/Reminder Call Service

When you want to be given reminder at a specific time, all you have to do is to call the exchange and leave the time you want to be reminded. The facility allows you to initiate a call automatically by the exchange at a fixed time specified by the user of the telephone.
  • Dial 116 (the registration code) followed by the time you wish to be reminded or worken-up at 06.15am(06.15hrs), you will dial 1160615.
  • Dial 117 (the cancellation code) followed by the time you booked the call.

Number/Call Hunting Service

If you have more than one telephone line, this facility is very helpful for your caller. If the called line is engaged, your caller does not have to disconnect and dial other line(s). This facility automatically transfers the incoming call to whichever line is free.

Calling Line Identification Presentation (CLIP)

The subscriber has to buy separately the CLIP display device from market. Using this facility you can see the number of the calling party before lifting your telephone. Very useful to trace malicious caller. However, the CLIP instrument shall be procured and installed by the users themselves.

Calling Line Identification (CLI) Announcement Service

Dial 164 and listen to the number of the phone line that you have used to make the call.Very useful when in doubt about your phone number.

Phone Bell Check

Dial 161 and after a few second replace the hand set. Your phone will ring very soon. Useful for checking functioning or adjusting volume of bell of your phone.

Electronic Locking For STD/ISD

For 100% protection against improper use, you can lock your telephone electronically. Here, you only know the secret code. You can lock/allow Local, STD or ISD calls in many way viz. all calls allowed, only local calls allowed, only STD & Local calls allowed, all outgoing calls barred etc.

Register Secret Code Suppose you want to make 5555 your secret code.Follow this procedure to register this:
Dial 123 5555 5555 then wait for the acceptance tone then disconnect. Your code is registered.
Change secret code  Suppose you want to change current code 5555 to 4444 then
Dial 123 5555 4444 then wait for the acceptance tone then disconnect. Your new code(4444) is registered.
Bar/Open Facilities using Secret Code(example 5555)
Bar STD/ISD calls Dial 124 5555 1 then wait for the acceptance tone then disconnect. Now STD/ISD calls will be barred.
Open STD/ISD calls Dial 124 5555 0 then wait for the acceptance tone then disconnect. Now STD/ISD calls can be made.
Open STD calls only Dial 124 5555 3 then wait for the acceptance tone then disconnect. Now STD calls can be made.
Bar STD/ISD/manual trunck calls Dial 124 5555 2 then wait for the acceptance tone then disconnect. Now STD/ISD/manual trunck calls will be barred . (It will also bar calls to 95 level).
Bar local calls Dial 124 5555 4 then wait for the acceptance tone then disconnect. Now localcalls will be barred .(applicable only if STD Facility is available).
Open local calls only Dial 124 5555 1 or 2 then wait for the acceptance tone then disconnect. Now Local calls can be made.


Call Conferencing

With this service telephonic conference can be set up within 3 or more parties. This service is available subject to technical feasibility.


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BSNL is ready with its Internet Telephony (VOIP) Service with brand name “WINGS” to the customers.This service using Mobile Numbering scheme is being provided using IP based access network of IMS NGN Core switches. To use the service, a customer needs to install a SIP client (soft app) on any of its smart devices (laptop/smart mobile handset/tablet etc) having internet which will act as SIP phone to make and receive calls from anywhere in India with any party (landline/mobile). The subscriber uses its parent IMS core and IP access network of any location for the voice service through BSNL “Wings”.

Attractive Tariff plan:

BSNL is offering unlimited FREE Audio/Video calling for one year within India. Customer has to activate the Services at Rs. 1099/-+GST. Wings service can be activated online click here or by visiting nearest BSNL CSC.

Key offerings of ‘WINGS’ service are:
  • There are some areas where mobile coverage is not good thus poor speech quality but internet available by any means including Wi-Fi. Using Wings service using Internet service of any operator, customer will be active and make/receive calls.
  • Wings service APP is easily configurable on Smart phone/Laptop/Notebook by simply downloading SIP Client (Soft App).
  • Wings Customer can make call using any of the Internet Connection like broadband / Wi-Fi / 3G / 4G data network of any operator.
  • Wings can be provided over Internet Leased Line customer not having normal voice.
  • Supports Video calling facility (from “Wings” to “Wings”).
  • Free Mobility on PAN India basis.
  • Customer can use existing address book of Mobile while calling.
  • Incoming calls to international out roamers free.
Sl.No. Particulars Description
One time Registration charge Rs. 1099/-
2 Fixed Monthly Charges NIL
Installation and Activation Charges NIL (No Instruments/Handset by BSNL)
4 ISD/Deposit for (Outside INDIA Territory Calling) 2000/-
5 Call Charges Free to any network for One year in India
International calls as per existing land line tariff(MOU basis)
6 International roaming call charges- OG International out roamer calls to India  @ Rs 1.20/-
Calls to other countries  as per existing land line tariff (MOU basis)