New Service Request

LANDLINE/BROADBAND

BSNL Helpdesk

INFORMATIONS

Selfcare Services

GSM

Selfcare Services

LANDLINE/BROADBAND

Customer Service Centers

KERALA CIRCLE

Public Grievances

KERALA CIRCLE

Wireless Complaints

REGISTER

Enterprise Fault Management

TROUBLE TICKET
Toll Free Customer Care Numbers

BSNL Kerala has a well structured Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.

Click here

Customers (landline and mobile) who do not want to receive commercial communications can dial or SMS to 1909 (toll free) and register in either of the two categories:
Fully Blocked Category- stoppage of all commercial Calls/SMS
Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one of the opted preferences

In our endeavor to improve Customer friendly telecom services, application forms for New Regular Telephone Connection, Temporary Telephone Connection, Shifting of Telephones and Add-on Facilities have been simplified. These forms can be downloaded and used.