BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. For details
Click here
• Dial 198(From BSNL Numbers) /18004251500 (for booking through mobile from other service provider )
OR
• Register Online
If your requests / complaints / grievences related to
BSNL Kerala are unattended, you may register it through the link shown below and you can get the status of already
registered grievances through this.
Register Grievances
Status of grievances
Customers of Bharat Sanchar Nigam Limited in Kerala Circle
can now voice their grievances and register in
Grievance Cell
working in the Chief General Manager's Office,
Door Sanchar Bhavan,
PMG Junction,
Trivandrum-33
by dialing Tollfree number 12727.
The grievances to Secondary Switching Areas can register through Tollfree number 12728.